FAQs

All Kanzo Kitchen orders are shipped from our fulfilment partners within the United Kingdom. This allows us to deliver quickly and reliably to customers across the UK.

Most UK orders arrive within 2–4 working days after dispatch.

Once your order has shipped, you will receive a tracking link by email so you can follow your delivery.

At the moment we primarily ship within the United Kingdom. If international shipping becomes available, it will be announced on our website.

If your order has not yet been dispatched, we may be able to make changes or cancel it. Please contact our support team as soon as possible and we will do our best to assist.

Damascus steel is known for its layered construction and distinctive wave-like pattern on the blade.

Our knives use 67-layer Damascus steel, combining strength, edge retention and corrosion resistance. This structure helps the blade stay sharp longer while maintaining durability for everyday kitchen use.

Yes. Our knives are designed to deliver the balance, sharpness and durability expected from high-quality kitchen tools used by both serious home cooks and professional chefs.

No. The Damascus pattern is created through layering different steels during forging, meaning the pattern is part of the blade itself rather than a surface coating.

It's real. Every Kanzo knife is forged from genuine 67-layer Damascus steel, meaning the layers are physically welded together during the forging process, not etched or printed onto the surface. The wave-like pattern you see is the natural result of folding and pressing different steels together under heat. With genuine Damascus, the pattern continues through the cross-section of the blade, not just along the outer face.

It refers to the number of alternating steel sheets folded and forged together during production. 67 layers are compressed into each blade, creating the distinctive pattern while contributing to the combination of toughness and sharpness retention in the finished knife.

For most home cooks, the Chef's Knife is the right first choice. It handles the vast majority of kitchen tasks and is the one you'll reach for most often. If you do a lot of vegetable prep or prefer a shorter, more precise blade, the Santoku is an equally strong option.

Not sure? Take our Find My Knife quiz for a recommendation based on how you actually cook.

Both are all-purpose knives but suit slightly different cutting styles:

The Chef's Knife has a curved belly and pointed tip designed for the rocking motion most people use for chopping. It's the most versatile knife in the range and the best starting point for most home cooks.

The Santoku has a flatter edge and rounded tip, optimised for straight up-and-down slicing and precise cuts. It excels with vegetables, fish, and boneless meat.

If you're unsure which to choose, our Find My Knife quiz takes two minutes and gives a personalised recommendation.

Both are smaller knives for detail work, but at different scales:

The Utility Knife sits between a chef's knife and paring knife in size; ideal for sandwiches, trimming, and tasks where a full-sized blade feels unwieldy.

The Paring Knife is the smallest in the range, designed for peeling, trimming and intricate work done in-hand or on a small board.

If you already own a larger knife, either of these makes an excellent second blade.

The Bread Knife's serrated edge is designed specifically for foods with a firm exterior and soft interior. Bread, pastries, tomatoes, and melon are the classic uses. Unlike a straight edge, the serration saws cleanly through the crust without crushing the interior. If you regularly buy or make fresh bread, or want clean, tear-free cuts from soft produce, it's a practical addition.

Simply wash your knife using warm water and mild dish soap, then dry it immediately with a towel.

We recommend hand washing only. Please find our Kanzo care guide here

No. Dishwashers expose knives to high heat, moisture and harsh detergents that can damage the blade and handle.

Always wash and dry your knife by hand.

For best edge retention, use:

• Wooden cutting boards
• Rubber cutting boards

Avoid cutting on glass, stone, ceramic or metal surfaces, as these can quickly dull the blade.

Kitchen knives are designed for precision slicing.

Avoid cutting:

• Frozen foods
• Bones
• Hard shells
• Very hard foods like frozen meat or ice

Using the knife for these tasks can damage the blade edge.

To protect the blade and maintain sharpness, store your knife using:

• A knife block
• Magnetic knife strip
• Blade guard

Avoid storing knives loosely in drawers.

For regular home cooking, most knives benefit from sharpening every 3–6 months.

You can maintain the edge between sharpenings using our whetstone.

Yes. Many people sharpen their knives using:

• Whetstones
• Professional sharpening services

If you are unsure, we recommend having the knife sharpened by a professional.

They're one of the most practical premium gifts you can give someone who cooks. A quality knife is something they'll use every single day. A genuine Damascus blade at this level makes an impression both in performance and appearance. Unlike gadgets or accessories, it won't sit unused in a drawer.

Yes. Kanzo knives are presented in premium packaging that is gift-ready as standard, no additional wrapping needed.

It depends on what the recipient already owns:

• First proper kitchen knife upgrade → Chef's Knife or Santoku
• Already owns good knives → Utility or Paring Knife makes an excellent addition

If you're unsure, the Chef's Knife is the most universally appreciated choice. Our Find My Knife quiz can also help guide you.

Yes. Simply enter the recipient's address at checkout.

If you are not completely satisfied with your purchase, you may return it within 100 days of delivery, provided the item is unused and in its original packaging.

Please contact our support team before sending a return so we can assist with the process.

Yes. All Kanzo knives are covered by our 1-year warranty against manufacturing defects.

This warranty covers faults in materials or craftsmanship under normal use.

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or improper care
• Chips or damage from cutting bones, frozen food or hard materials

If you have any questions, please contact us via our contact page and our team will be happy to help.