FAQs

All Kanzo Kitchen orders are shipped from our fulfilment partners within the United Kingdom. This allows us to deliver quickly and reliably to customers across the UK.

Most UK orders arrive within 2–4 working days after dispatch.

Once your order has shipped, you will receive a tracking link by email so you can follow your delivery.

At the moment we primarily ship within the United Kingdom. If international shipping becomes available, it will be announced on our website.

If your order has not yet been dispatched, we may be able to make changes or cancel it. Please contact our support team as soon as possible and we will do our best to assist.

Damascus steel is known for its layered construction and distinctive wave-like pattern on the blade.

Our knives use 67-layer Damascus steel, combining strength, edge retention and corrosion resistance. This structure helps the blade stay sharp longer while maintaining durability for everyday kitchen use.

Yes. Our knives are designed to deliver the balance, sharpness and durability expected from high-quality kitchen tools used by both serious home cooks and professional chefs.

No. The Damascus pattern is created through layering different steels during forging, meaning the pattern is part of the blade itself rather than a surface coating.

Simply wash your knife using warm water and mild dish soap, then dry it immediately with a towel.

We recommend hand washing only. Please find out Kanzo care guide here

No. Dishwashers expose knives to high heat, moisture and harsh detergents that can damage the blade and handle.

Always wash and dry your knife by hand.

For best edge retention, use:

• Wooden cutting boards
• Rubber cutting boards

Avoid cutting on glass, stone, ceramic or metal surfaces, as these can quickly dull the blade.

Kitchen knives are designed for precision slicing.

Avoid cutting:

• Frozen foods
• Bones
• Hard shells
• Very hard foods like frozen meat or ice

Using the knife for these tasks can damage the blade edge.

To protect the blade and maintain sharpness, store your knife using:

• A knife block
• Magnetic knife strip
• Blade guard

Avoid storing knives loosely in drawers.

For regular home cooking, most knives benefit from sharpening every 3–6 months.

You can maintain the edge between sharpenings using our whetstone.

Yes. Many people sharpen their knives using:

• Whetstones
• Professional sharpening services

If you are unsure, we recommend having the knife sharpened by a professional.

If you are not completely satisfied with your purchase, you may return it within 100 days of delivery, provided the item is unused and in its original packaging.

Please contact our support team before sending a return so we can assist with the process.

Yes. All Kanzo knives are covered by our 1-year warranty against manufacturing defects.

This warranty covers faults in materials or craftsmanship under normal use.

The warranty does not cover:

• Normal wear and tear
• Damage caused by misuse or improper care
• Chips or damage from cutting bones, frozen food or hard materials

If you have any questions, please contact us via our contact page and our team will be happy to help.