Privacy Policy

Privacy Policy — Kanzo Kitchen

Last updated: February 19, 2026

Kanzo Kitchen (“we”, “us”, “our”) operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, make a purchase, leave a review, sign up to marketing, or otherwise interact with us.

Our store is hosted by Shopify. We are the data controller for your personal data under UK data protection law.

1. Who We Are

Kanzo Kitchen
41 Heol Bevan
Coity, Bridgend
CF35 6JT
United Kingdom

Email: team@kanzokitchen.co.uk

2. Personal Data We Collect

We may collect the following categories of personal data:

Identity & Contact Data

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

Order & Transaction Data

  • Products purchased

  • Cart activity

  • Order history

  • Returns/exchanges

Payment Data

  • Payment method and transaction confirmation
    (Card details are processed securely by our payment provider — we do not store full card numbers.)

Technical & Usage Data

  • IP address

  • Browser/device information

  • Pages visited

  • Interaction data

Marketing Data

  • Email marketing preferences

  • Engagement with campaigns

  • Ad interaction data

Review Data

  • Reviews submitted

  • Star ratings

  • Content of reviews

3. Tools & Platforms We Use

We use trusted third-party providers to operate and grow our store:

Reviews — Judge.me

We use Judge.me to collect and display product reviews.
If you submit a review, your name, review content and rating may be publicly displayed on our website. Judge.me processes this data on our behalf.

Email Marketing — Klaviyo

If you subscribe to marketing emails, your email address and interaction data are processed via Klaviyo.
Klaviyo allows us to:

  • Send newsletters and promotions

  • Automate abandoned cart reminders

  • Analyse email engagement

You can unsubscribe at any time via the link in our emails.

Website Analytics — Google Analytics 4

We use GA4 to understand how visitors use our website, including:

  • Pages viewed

  • Time spent

  • Traffic sources

  • Device/browser information

This helps us improve site performance and user experience.

GA4 may collect:

  • IP address (shortened/anonymised where possible)

  • Cookie identifiers

  • Usage behaviour

Advertising — Google Ads & Meta

We use Google Ads and Meta (Facebook & Instagram Ads) to:

  • Show advertisements to potential customers

  • Retarget visitors who viewed products

  • Measure ad performance

  • Track conversions

These platforms may use cookies and pixels to collect:

  • Pages viewed

  • Products added to cart

  • Purchases

  • Device/browser data

This allows us to show relevant ads and measure effectiveness.

Marketing cookies are only used where permitted under applicable law and based on your consent preferences.

4. How We Use Your Data (Legal Bases)

Under UK GDPR, we rely on the following lawful bases:

Contract

To process orders, take payment, arrange delivery and provide customer service.

Legal Obligation

To comply with tax laws, accounting requirements, and age-restricted knife delivery rules.

Legitimate Interests

To prevent fraud, secure our website, improve performance, and analyse business metrics.

Consent

For:

  • Marketing emails

  • SMS marketing (if applicable)

  • Advertising cookies

  • Retargeting ads

You may withdraw consent at any time.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential site functions (cart & checkout)

  • Analyse website performance (GA4)

  • Deliver personalised advertising (Google Ads & Meta)

  • Measure campaign effectiveness

You can manage cookie preferences via your browser or our cookie banner (where available).

Disabling some cookies may affect website functionality.

6. Sharing Your Data

We may share personal data with:

  • Shopify (store hosting)

  • Payment providers

  • Delivery partners

  • Judge.me (reviews)

  • Klaviyo (email marketing)

  • Google (Analytics & Ads)

  • Meta (advertising)

  • Fraud prevention services

We do not sell your personal data.

We only share data where necessary to operate our business or comply with legal obligations.

7. International Transfers

Some of our service providers (including Shopify, Klaviyo, Google and Meta) may process data outside the UK.

Where this occurs, appropriate safeguards such as Standard Contractual Clauses or UK transfer agreements are used to protect your data.

8. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil orders

  • Meet legal/tax obligations

  • Resolve disputes

  • Prevent fraud

  • Improve our services

Marketing data is retained until you unsubscribe or request deletion.

9. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to marketing

  • Data portability

  • Withdraw consent

To exercise your rights, contact:
team@kanzokitchen.co.uk

10. Complaints

If you are unhappy with how we process your data, please contact us first.

You also have the right to lodge a complaint with the UK supervisory authority:

The Information Commissioner’s Office (ICO)
https://ico.org.uk

11. Children’s Data

Our website is not intended for children. We do not knowingly collect personal data from individuals under 18.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated “Last updated” date.